At
Razor Broker, we want your experience to be as effortless as possible. If you have any questions, we’ve put together some helpful answers below.
How can I contact you?
If you have any questions about our products or need assistance with your order, feel free to reach out. We aim to respond to all inquiries within 24 hours.
For order-related questions, please include your order number or the email address used at checkout to help us assist you faster.
📞 Call us: 0404 059 942
💬 Live Chat: Use the chat box on our website (if we’re offline, we’ll reply via email)
Where is my order?
You can track your order anytime by visiting our
Order Tracking Page. Just enter your order details to view the latest shipping updates.
What is my tracking number?
Tracking numbers are typically available within 1–3 days of placing your order.
If you haven’t received yours after 7 days, please contact our support team for assistance.
Can I make changes to my order?
Yes! If you need to update your delivery address, name, email, or phone number, please contact us within 24 hours of placing your order.
Can I cancel or return my order?
If you’d like to cancel your order, contact us as soon as possible. We’ll do our best to stop the shipping process, but if the order has already been dispatched, we cannot guarantee cancellation.
Already received your order? No worries — you're still covered by our hassle-free return policy. Check our [Refund Policy] for full details.
Why do you only offer free delivery?
We proudly offer free delivery worldwide as part of our commitment to exceptional customer service:
✔ We work with trusted couriers to ensure fast and secure delivery
✔ A delivery-only model helps keep overhead costs low — and we pass the savings on to you
✔ It allows us to streamline logistics and deliver orders accurately and on time
My item arrived damaged. What should I do?
We’re sorry to hear that — we’re here to make it right!
📸 Please contact us with the following:
Your order number
A clear photo of the damaged product
We’ll arrange a free replacement as quickly as possible.
What is your hassle-free return policy?
We make returns simple and transparent:
✔ Damaged or faulty items – Notify us within 10 business days with a description and images. We’ll send a free replacement or arrange a repair.
✔ Refunds – Processing takes up to 2 business days, with an additional 5 days for your bank to reflect the transaction.
✔ Change-of-mind returns – Accepted within 14 days of delivery (terms apply).
For full details, visit our [Return Policy] or reach out to our team.
Didn’t find the answer you were looking for?
No worries! Just reach out, and we’ll get back to you within 24 hours.
📞 Call us: 0404 059 942
💬 Chat with us on our website
